FREQUENTLY ASKED QUESTIONS (FAQs)
BearSerCo.com was designed to make your purchasing experience a quick and easy process. This section of the website provides answers to your most frequently asked questions. Please review this section before placing your first order, as it provides valuable information on the key features and functionality of the website and offers various shortcuts on how to best navigate through the website.
Q1. How do I logon to the BearSerCo.com website?
New Customers - New users are required to enter your “Ship To” location Zip Code so that we may best serve you.
Returning Customers - Returning customers are requested to enter the email address and password.
Q2. How do I register/create a User Account?
When first entering the website, you may create a new customer account by clicking-on the Register link located at the top-right corner of the home page. Please fill-out the requested information and a new user account will be created. Remember to write-down your email address and password so that the next time you enter the website you will not need to fill-out your shipping and bill to address information.
Optionally, you may place items in your shopping cart without first creating an account. You will be asked to enter required information during the order checkout process.
My Account - After you have successfully registered on the website, a user account is created. You can modify/update this information at any time by clicking-on the [My Account] button or clicking-on your email address link, which is displayed at the top-right corner of the homepage. The My Account section manages your customer information and allows you to retrieve information on previously place orders. You can perform four (4) main functions from this webpage as follows:
Q3. What are the steps in the checkout process?
Order Checkout Process - There are six (6) required steps to complete your order checkout process. These steps include: Billing Address, Shipping Address, Shipping Method, Payment Method, Payment Information, and Confirm Order. Refer to the information below for more detailed usage information.
Step-1: Billing Address - If you are a registered returning customer, select your desired billing address from the pulldown list box and click-on the [Continue] button. You may also add a new billing address by selecting New Address from the pulldown list box and entering the required billing information.
If you are a new or non-registered customer, you are required to either [Register] or [Continue as Guest]. We recommend that you click-on the [Register] button to setup a user account, which will make the checkout process a lot easier with subsequent orders and qualify you to receive e-mail promotions, as available. If you do not wish to register, click-on the [Continue as Guest] button to enter your Billing Address information without setting up a user account. Either way, enter the required information and click-on the [Continue] button to proceed to the next step in the checkout process.
Step-2: Shipping Address - If you are a registered returning customer, select your desired shipping address from the pulldown list box and click-on the [Continue] button. You may also add a new shipping address by selecting New Address from the pulldown list box and entering the required shipping information.
If you are a non-registered or guest customer, entered the required shipping address information and click-on the [Continue] button to proceed.
Step-3: Shipping Method - Available shipping methods are displayed. Select the option which best meets your requirements by clicking-on the appropriate radio button and click-on the [Continue] button to proceed. Note: Local Pickup is generally available at no cost $0.00 to you.
Step-4: Payment Method - Available payment methods are displayed. Select the option which best meets your payment requirements by clicking-on the appropriate radio button and then click-on the [Continue] button to proceed.
Step-5: Payment Information - Enter the required credit card information and click-on the [Continue] button to proceed. The order amount will either be authorized or denied for payment. If denied, please make sure that the information you have entered is accurate and resubmit for payment; or enter another credit card with available credit.
Note: Your Credit Card or PayPal account but will not be charged until your order items are ready to shipment.
Step-6: Confirm Order - After successful authorization of the payment method, you are required to review your order and confirm that it is accurate and complete before final submittal. Click-on the [Confirm] button to confirm and submit your order. An e-mail order confirmation will be forwarded to the e-mail address on record/used when placing the order.
Q17. Who should I call if I have a question about my order?
You are encouraged to send an e-mail or call the BearSerCo.com distributor directly with your order status questions. Distributor contact information can be found by clicking-on the Contact Us link located at the bottom of the homepage.
Q4. How do I cancel an order that has already been placed?
BearSerCo.com distributors will typically ship most orders on the same day for orders placed before 12:00 Noon local time. We request that you call your local distributor’s customer service number directly to see if you can cancel or modify order. Click-on Contact Us link located at the bottom of the homepage for customer service contact information
Q5. How do I return an item?
Contact your BearSerCo.com distributor directly to determine the most cost-effective means for returning the item(s) and any available refund options. Refer to our Returns and Refund Policy for more information.